Returns query Other how do I return an item? Go Back. Find my order. Sorry, we couldn't find that order. No problem! Please use the contact form below to let us help with your query We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. Please let us know your query regarding:. ORDER :. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. Can I cancel my order? To make sure you receive your items ASAP, we start processing your order as soon as we receive it.
This means that once your order has been placed, you will be unable to cancel it. Can I exchange an item? Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item s to us following the method below: Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return.
How do I use a promotional code? Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. If the code is valid your discount will be applied! For delivery codes, enter the code and select the applicable delivery method before continuing.
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Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. Delivery Times. Next Day Delivery. You can choose one of the following returns options.
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Re-pack your item s in the original packaging with labels and tags still attached. You can track your return here using the code you were given. Just repack your item s in the original packaging with all the tags attached. Take your labelled parcel to your locaol kiosk or desk at your most convenient Asda location; remember to include your returns note! Place your parcel in the dropbox or give it to an ASDA colleague.
Remember to keep hold of your receipt to track your parcel, which you can do here. How long do I have to return an item? For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging. How long does it take to process my return? We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item s to us. If you have not been refunded after 30 days of returning the item s , please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.
How can I track the status of my return?
As soon as we have processed your refund, you will receive an email notification. Please note it can take working days for the payment to show in your account, depending on the card issuer. Don't worry if you've forgotten your password! Simply click the 'Forgot your password? Please don't hesitate to contact us here if you continue to experience problems. Why am I experiencing problems when entering my payment details? This is a 3D Secure payment option that some banks use.
If you have any problems or forget any information, please contact your bank. Please enter your order number: Enter the order reference. Please wait If ordered before 10pm Monday to Friday, pm on Saturday or before 10pm Sunday your order will be delivered the next day excludes Bank Holidays. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance excluding next day delivery and bank holidays.
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